Return Policy

Items Ordered Online

If you are not satisfied with a regularly-priced item ordered through the Fiersons.com website, you may return it for a full refund if the return package is postmarked within 14 days of the date printed on the receipt or invoice.

If after 14 days, but within 30 days of the date printed on the receipt or invoice, the item may be returned for credit or exchange. Merchandise credits expire one year from the date of issue.

Items postmarked after 30 days of the original invoice/receipt date will not be accepted.

All returned merchandise must be in new condition with all original tags attached.
Shipping/handling charges will not be refunded or credited.

Items may be returned by shipping to our Distribution Center with the receipt/invoice number and invoice date printed on the outside of the package, or the packing slip attached.

Specific Instructions:

You may return, for a full refund, unused items in their original condition with tags attached and original receipt or invoice if the return is postmarked within 14 days of the date on the invoice or receipt.

You may return, for exchange or credit, unused items in their original condition with tags attached and original receipt or invoice if the return is postmarked within 30 days of the date on the invoice or receipt.
Merchandise credits expire two years from the date of issue.

Used items, clearance sale items, christening and communion items and personalized items may not be returned for refund or exchange.

Shipping and handling fees are non-refundable.

1. To return an item(s), circle the item(s) on the packing slip you are returning. Note your reason for return.

2. Indicate if you prefer a refund, credit or exchange. If exchanging, let us know what you would like by noting the name, color, size and quantity. Please provide your email or phone number, as there may be a price difference if requesting an item in a larger size.

Returns postmarked AFTER 14 days, but within 30 days of the invoice date will be issued a merchandise credit. If requesting a refund, please provide, in writing, the credit card number of the card used to purchase the item. If no credit card number is provided, or an incorrect credit card number is provided, a merchandise credit will be automatically mailed to the return address.
Returns postmarked AFTER 30 days of the invoice date will not be accepted.

3. If the shipping address has changed, please include the proper address.

4. Pack and seal the return securely and include the original packing slip. We are not responsible for lost items, so please insure accordingly.
All packages must be prepaid-we cannot accept C.O.D.'s.

5. Address returns/exchanges to the Distribution Center:

Fiersons
122 Kraft Avenue
Bronxville, NY 10708
ATTN: Distribution Center – Online Department

6. Please allow 30 days for your credit to appear on your statement.

Items Ordered Over the Phone:

Non sale items ordered over the phone may be returned by shipping it to our Distribution Center under the same conditions noted above.